- Help Desk Analyst
- North Sydney
- Modern MSP
- Project Exposure + Mentorship
A boutique MSP in North Sydney is searching for a Help Desk Analyst who brings energy, curiosity, and a can‑do attitude every day.
This role isn’t just tickets, you’ll also support the project team on deployments, upgrades, and onsite work, giving you hands‑on exposure to real technical growth.
You’ll begin onsite while you learn the environment, then transition into a hybrid model (1‑day WFH per week) once training and the initial ramp‑up period are complete.
What You’ll Work With
- Microsoft 365 (tenants, configs, conditional access)
- Windows environments
- Networking (routers, switches, APs)
- Datto RMM / Autotask
- Backup systems, patching, documentation tools
- Project tasks: hardware rollouts, upgrades, onsite deployments
Your Day‑to‑Day
- Resolve tickets with speed, accuracy, and ownership
- Support users via phone, email, and remote tools
- Manage onboarding/offboarding, access issues, password resets
- Troubleshoot networking and connectivity problems
- Perform remote + onsite support
- Assist senior engineers with project work
- Maintain sharp, accurate documentation
- Work closely with a team that mentors and supports your growth
You’ll Fit Right In If You Have
- Help Desk / Level 1–2 experience across Microsoft 365, Windows, and networking
- Strong communication skills and a friendly, professional vibe
- Solid O365 + Windows troubleshooting skills
- A proactive, energetic approach to learning and problem solving
- Interest in Microsoft, cyber, networking, or cloud pathways
- Ability to work onsite in North Sydney when needed
Nice to Have
- Home lab tinkering
- Microsoft certifications
- Experience supporting senior stakeholders and high‑priority users
Ready to Apply?
If you’re ready to grow your skills, work with great people, and take the next step in your MSP career, we’d love to hear from you. Apply now and let’s talk.
